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Privacy Policy
Data Protection
Policy
ClassOnLive SL with tax address at C/Mar del Norte 1, 2nd, 28860, Madrid, Spain CIF 87444212 (hereinafter “ClassOnLive”) guarantees the security and confidentiality of the personal data provided by its clients and users. In accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights regarding the protection of individuals in relation to the processing of personal data and the free movement of such data, the following information is provided:
ClassOnLive commits to the following actions:
-Process personal data solely for the correct execution of services, and will never process your information for other purposes (advertising, etc.).
-Will not transmit your data without your consent and especially not to a country that the European Commission considers does not guarantee an adequate level of protection.
-Implement high security standards in order to offer a high level of protection to our services.
-Notify without undue delay any breach of data security.
(a) Purpose and Consent. By clicking the “Register” button, the User accepts this Privacy Policy and the Terms of Use and gives their express consent to the automated processing of the personal data provided in order to provide and offer ClassOnLive services through the website. Users expressly and freely accept that their data is necessary to meet their request and guarantee that the personal data provided is truthful and is responsible for communicating any modifications to it. The client/user is informed and consents to the incorporation of their data into the existing automated files at ClassOnLive, duly registered in the General Data Protection Registry, and to the automated processing of such data, in order to improve the service offered to exercise its activity, consisting of the creation and management of a technological tool that allows the dissemination and search for training courses via the Internet, facilitates registration for them, as well as the provision of the necessary resources for their execution, including online payment and participant registration. ClassOnLive maintains the levels of security for the protection of personal data and has established all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access, and theft of the data that the user provides through the Website, without prejudice to informing them that the security measures on the Internet are not impregnable. ClassOnLive commits to comply with the duty of secrecy and confidentiality regarding the personal data contained in the automated file in accordance with applicable legislation, as well as to provide secure processing in the transfers that may occur.
(b) Rights that assist and contact details to exercise these rights. We inform you that you can exercise your rights of Access, Rectification, Cancellation, and Opposition by sending an email to [email protected]
(c) Data retention and security measures. That in accordance with the provisions of current regulations on personal data protection, all provisions of GDPR and LOPD GDD for the processing of personal data under your responsibility are being complied with, and manifestly with the principles described in Article 5 of the GDPR, for which they are processed lawfully, fairly, and transparently in relation to the data subject and adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed. It is guaranteed that appropriate technical and organizational policies have been implemented to apply the security measures established by the GDPR in order to protect the rights and freedoms of Users and that they have been provided with the appropriate information to exercise them. The data will be retained no longer than necessary to maintain the purpose of processing and when it is no longer necessary for that purpose, it will be deleted with appropriate security measures.
(d) Communication to Third Parties. The personal data of users will not be transferred in any case to third parties, except by legal obligation and in exceptional cases that any type of transfer of personal data is made, prior express, informed, and unequivocal consent will be requested from the Users. All data requested through the website is mandatory, as they are necessary for the provision of an optimal service to the user. If not all data is provided, it cannot be guaranteed that the information and services provided will be completely tailored to their needs.
ClassOnLive SL with tax address at C/Mar del Norte 1, 2nd, 28860, Madrid, Spain CIF 87444212 (hereinafter “ClassOnLive”) guarantees the security and confidentiality of the personal data provided by its clients and users. In accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights regarding the protection of individuals in relation to the processing of personal data and the free movement of such data, the following information is provided:
ClassOnLive commits to the following actions:
-Process personal data solely for the correct execution of services, and will never process your information for other purposes (advertising, etc.).
-Will not transmit your data without your consent and especially not to a country that the European Commission considers does not guarantee an adequate level of protection.
-Implement high security standards in order to offer a high level of protection to our services.
-Notify without undue delay any breach of data security.
(a) Purpose and Consent. By clicking the “Register” button, the User accepts this Privacy Policy and the Terms of Use and gives their express consent to the automated processing of the personal data provided in order to provide and offer ClassOnLive services through the website. Users expressly and freely accept that their data is necessary to meet their request and guarantee that the personal data provided is truthful and is responsible for communicating any modifications to it. The client/user is informed and consents to the incorporation of their data into the existing automated files at ClassOnLive, duly registered in the General Data Protection Registry, and to the automated processing of such data, in order to improve the service offered to exercise its activity, consisting of the creation and management of a technological tool that allows the dissemination and search for training courses via the Internet, facilitates registration for them, as well as the provision of the necessary resources for their execution, including online payment and participant registration. ClassOnLive maintains the levels of security for the protection of personal data and has established all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access, and theft of the data that the user provides through the Website, without prejudice to informing them that the security measures on the Internet are not impregnable. ClassOnLive commits to comply with the duty of secrecy and confidentiality regarding the personal data contained in the automated file in accordance with applicable legislation, as well as to provide secure processing in the transfers that may occur.
(b) Rights that assist and contact details to exercise these rights. We inform you that you can exercise your rights of Access, Rectification, Cancellation, and Opposition by sending an email to [email protected]
(c) Data retention and security measures. That in accordance with the provisions of current regulations on personal data protection, all provisions of GDPR and LOPD GDD for the processing of personal data under your responsibility are being complied with, and manifestly with the principles described in Article 5 of the GDPR, for which they are processed lawfully, fairly, and transparently in relation to the data subject and adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed. It is guaranteed that appropriate technical and organizational policies have been implemented to apply the security measures established by the GDPR in order to protect the rights and freedoms of Users and that they have been provided with the appropriate information to exercise them. The data will be retained no longer than necessary to maintain the purpose of processing and when it is no longer necessary for that purpose, it will be deleted with appropriate security measures.
(d) Communication to Third Parties. The personal data of users will not be transferred in any case to third parties, except by legal obligation and in exceptional cases that any type of transfer of personal data is made, prior express, informed, and unequivocal consent will be requested from the Users. All data requested through the website is mandatory, as they are necessary for the provision of an optimal service to the user. If not all data is provided, it cannot be guaranteed that the information and services provided will be completely tailored to their needs.
Information we collect and how we
use it
Our main goal in collecting information is to provide you with a safe, efficient, personalized, and hassle-free experience. ClassOnLive collects and uses personal data related to you, or delegates to third-party service providers the task of collecting and using such data on behalf of ClassOnLive, as permitted or necessary for:
(a) Identification information (e.g., name, username, email address, etc.).
(b) Profile information (e.g., country of residence, language preference, and any information you choose to make available to third parties in your ClassOnLive profile. We may combine the information you indicate in your account with information from other ClassOnLive services or third parties in order to provide a better experience and improve the quality of our services.
(c) Electronic identification information (e.g., IP addresses, cookies).
(d) Banking and payment information (e.g., credit card information, bank account or PayPal number).
(e) Survey results.
(f) Information about the interaction and usage you make of the software, products, websites, and marketing communications from ClassOnLive (e.g., information about the equipment, platform, device, and connection; performance information, error reports, device capabilities; bandwidth; statistics on page views, traffic to and from our websites; browser type, usage statistics).
(g) Products or services ordered and delivered.
(h) The URL of the videos you selected to appear in your personal message.
(i) Correspondence between ClassOnLive and you and the content of communications via email within the platform between you and other users. When you send an email or other communications to ClassOnLive, we may retain such communications to process your inquiries, respond to your requests, and improve our services. By sending and receiving emails to or from one of our services that provides email functionality, we may collect and maintain information associated with these messages, such as the content of the message, date and time, etc. We may use your email address to communicate with you about our services.
(j) Location information obtained from the device you are using.
(k) Information about the device used, for example, the manufacturer's name, the device model number, the operating system, and the operator's network.
(l) Location information, device identifiers, and standard identifiers of Wi-Fi networks that the device detects when searching for a Wi-Fi access point or connecting to it;
We collect this information to:
Our main goal in collecting information is to provide you with a safe, efficient, personalized, and hassle-free experience. ClassOnLive collects and uses personal data related to you, or delegates to third-party service providers the task of collecting and using such data on behalf of ClassOnLive, as permitted or necessary for:
(a) Identification information (e.g., name, username, email address, etc.).
(b) Profile information (e.g., country of residence, language preference, and any information you choose to make available to third parties in your ClassOnLive profile. We may combine the information you indicate in your account with information from other ClassOnLive services or third parties in order to provide a better experience and improve the quality of our services.
(c) Electronic identification information (e.g., IP addresses, cookies).
(d) Banking and payment information (e.g., credit card information, bank account or PayPal number).
(e) Survey results.
(f) Information about the interaction and usage you make of the software, products, websites, and marketing communications from ClassOnLive (e.g., information about the equipment, platform, device, and connection; performance information, error reports, device capabilities; bandwidth; statistics on page views, traffic to and from our websites; browser type, usage statistics).
(g) Products or services ordered and delivered.
(h) The URL of the videos you selected to appear in your personal message.
(i) Correspondence between ClassOnLive and you and the content of communications via email within the platform between you and other users. When you send an email or other communications to ClassOnLive, we may retain such communications to process your inquiries, respond to your requests, and improve our services. By sending and receiving emails to or from one of our services that provides email functionality, we may collect and maintain information associated with these messages, such as the content of the message, date and time, etc. We may use your email address to communicate with you about our services.
(j) Location information obtained from the device you are using.
(k) Information about the device used, for example, the manufacturer's name, the device model number, the operating system, and the operator's network.
(l) Location information, device identifiers, and standard identifiers of Wi-Fi networks that the device detects when searching for a Wi-Fi access point or connecting to it;
We collect this information to:
- Offer internet communications, video sharing, and other products, especially to transmit the communications and videos that you and others make using the ClassOnLive software or ClassOnLive products.
- Change and personalize the functionality and features of ClassOnLive.
- Process and/or deliver services performed through our website and/or notify you of the status of your order.
- Provide you with other services (as indicated at the time of collecting the information). Provide you with customer support and troubleshooting.
- Compare information to verify its accuracy. Inform you about service failures and updates.
- Requesting your opinion or participation in electronic surveys.
- Resolving disputes.
- Verifying your identity.
- Customizing, evaluating, contributing to, maintaining, and improving ClassOnLive's software and websites.
- Improving our search function and helping you search for and communicate with other ClassOnLive users more easily and accurately.
- Organizing and conducting contests, games, offers, or promotional or marketing operations, and similar events for ClassOnLive.
- Offering certain software programs, features, and ClassOnLive websites for free through advertising support.
- Protecting your interests and those of ClassOnLive, which specifically includes enforcing compliance with the Terms of Use, preventing and combating fraud.
- Protecting the rights or property of ClassOnLive or our users.
Third Party Applications/Other websites
This privacy policy applies only to ClassOnLive services. We do not exercise control over websites that include applications, products, or services, or links from our website. These other sites may place their own cookies or other files on your computer, collect data, or request personal information from you. ClassOnLive may make third-party applications available, such as devices or extensions, through its services. The information collected by ClassOnLive when a third-party application is enabled is processed under this Privacy Policy. The information collected by the third-party application provider is governed by their privacy policies. ClassOnLive processes personal information on our servers in Spain and other countries. In some cases, we process personal information outside of your own country.
Children's Privacy
ClassOnLive does not collect information from children under 18 years of age. The ClassOnLive service is directed to a general audience and is not in any way directed to children under 18 years of age. If any parent, guardian, or other person discovers that a child under 18 years has submitted any information to ClassOnLive or that ClassOnLive has obtained any information about a child under 18 years, please notify us by email at [email protected] and we will take appropriate measures to delete the information.
Information Sharing
ClassOnLive only shares personal information with other companies or individuals outside of ClassOnLive under the following limited circumstances:
- We have your consent. We require consent for the sharing of sensitive personal information.
- When we provide such information to our subsidiaries, affiliated companies, or other trusted companies or individuals for the purpose of processing personal information on our behalf. We require these parties to agree to process such information based on our instructions and in accordance with this Privacy Policy and appropriate confidentiality and security measures.
- We have a good faith belief that access, use, retention, or disclosure of such information is reasonably necessary to (a) comply with applicable laws, regulations, legal processes, or government requests, (b) enforce the Terms of Use, including investigating potential violations thereof, (c) detect, prevent, or otherwise address fraud, security, or technical issues, or (d) protect against harm to the rights, property, or safety of ClassOnLive, its users, or the public as required or permitted by law.
If ClassOnLive is involved in a merger, acquisition, or any form of sale of some or all of its assets, your personal information may be transferred and will become subject to a different privacy policy. We will notify you if and when such a transaction is completed if we have a valid email address.
This privacy policy applies only to ClassOnLive services. We do not exercise control over websites that include applications, products, or services, or links from our website. These other sites may place their own cookies or other files on your computer, collect data, or request personal information from you. ClassOnLive may make third-party applications available, such as devices or extensions, through its services. The information collected by ClassOnLive when a third-party application is enabled is processed under this Privacy Policy. The information collected by the third-party application provider is governed by their privacy policies. ClassOnLive processes personal information on our servers in Spain and other countries. In some cases, we process personal information outside of your own country.
Children's Privacy
ClassOnLive does not collect information from children under 18 years of age. The ClassOnLive service is directed to a general audience and is not in any way directed to children under 18 years of age. If any parent, guardian, or other person discovers that a child under 18 years has submitted any information to ClassOnLive or that ClassOnLive has obtained any information about a child under 18 years, please notify us by email at [email protected] and we will take appropriate measures to delete the information.
Information Sharing
ClassOnLive only shares personal information with other companies or individuals outside of ClassOnLive under the following limited circumstances:
- We have your consent. We require consent for the sharing of sensitive personal information.
- When we provide such information to our subsidiaries, affiliated companies, or other trusted companies or individuals for the purpose of processing personal information on our behalf. We require these parties to agree to process such information based on our instructions and in accordance with this Privacy Policy and appropriate confidentiality and security measures.
- We have a good faith belief that access, use, retention, or disclosure of such information is reasonably necessary to (a) comply with applicable laws, regulations, legal processes, or government requests, (b) enforce the Terms of Use, including investigating potential violations thereof, (c) detect, prevent, or otherwise address fraud, security, or technical issues, or (d) protect against harm to the rights, property, or safety of ClassOnLive, its users, or the public as required or permitted by law.
If ClassOnLive is involved in a merger, acquisition, or any form of sale of some or all of its assets, your personal information may be transferred and will become subject to a different privacy policy. We will notify you if and when such a transaction is completed if we have a valid email address.
Information Security
We restrict access to personal information to ClassOnLive employees, contractors, and agents who need to know that information to process it on our behalf. These individuals are subject to confidentiality obligations and may be subject to disciplinary measures, including termination and criminal prosecution, if they fail to comply with these obligations.
Incident Management
The user must ensure that their contact details are correct so that ClassOnLive can notify them of potential incidents.
If the execution of the service is impeded, limited, or disrupted due to a fire, explosion, transmission network failure, server issues, data security breach, facility collapse, epidemic, earthquake, flood, power failure, war, embargo, law, mandate of any government, strike, boycott, withdrawal of telecommunications operator authorization, or any other circumstance beyond ClassOnLive's reasonable control ("Force Majeure Event"), subject to prompt notification to the User, ClassOnLive commits to do everything possible to avoid or mitigate such causes of non-compliance and to proceed promptly once the causes cease or are removed. ClassOnLive will keep the User regularly informed by email of the forecasts for the cessation or restoration of the Force Majeure Event.
If the effects of a Force Majeure Event last longer than 30 days from the notification of the force majeure event to the User, the contract may be terminated by either party, without any right to compensation from either party.
Security and Privacy
The data that users enter into ClassOnLive is hosted on servers located in the European Union, thus ensuring compliance with data hosting regulations as well as the highest levels of security and accessibility in the market, performing daily backup copies.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will post any changes to the privacy policy on this page. Continued use of ClassOnLive services means your acceptance of the privacy policy in effect at that time.
Incident Management
The user must ensure that their contact details are correct so that ClassOnLive can notify them of potential incidents.
If the execution of the service is impeded, limited, or disrupted due to a fire, explosion, transmission network failure, server issues, data security breach, facility collapse, epidemic, earthquake, flood, power failure, war, embargo, law, mandate of any government, strike, boycott, withdrawal of telecommunications operator authorization, or any other circumstance beyond ClassOnLive's reasonable control ("Force Majeure Event"), subject to prompt notification to the User, ClassOnLive commits to do everything possible to avoid or mitigate such causes of non-compliance and to proceed promptly once the causes cease or are removed. ClassOnLive will keep the User regularly informed by email of the forecasts for the cessation or restoration of the Force Majeure Event.
If the effects of a Force Majeure Event last longer than 30 days from the notification of the force majeure event to the User, the contract may be terminated by either party, without any right to compensation from either party.
Security and Privacy
The data that users enter into ClassOnLive is hosted on servers located in the European Union, thus ensuring compliance with data hosting regulations as well as the highest levels of security and accessibility in the market, performing daily backup copies.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will post any changes to the privacy policy on this page. Continued use of ClassOnLive services means your acceptance of the privacy policy in effect at that time.
Use of Information
Browsing on ClassOnLive
- You can view some content (including video) on ClassOnLive without having a ClassOnLive account. You can also contact us by sending us an email directly without having to register for an account.
Your ClassOnLive Account
- For some activities on ClassOnLive, such as creating content or participating or commenting, you need a ClassOnLive account. We ask for some personal information when creating an account, including your email address and a password, which is used to protect your account from unauthorized access.
Usage Information
- When you use ClassOnLive, we may log information about your use of the site, such as the content you have registered for, which other users you communicate with, the content you can view, the frequency and size of data transfers, and the information displayed about you as well as the buttons you click on ClassOnLive (including user interface elements, settings, advertising, tools, etc.). If you are registered, we may associate that information with your ClassOnLive account. In order to ensure the quality of our service, we may place a cookie or tag (also called a "web beacon") in HTML-based customer service emails or other communications with you to confirm delivery.
Content uploaded to ClassOnLive
- Any personal information or video content that you voluntarily reveal online (for example, comments, your profile page) may be collected and used by others.
Live content may be recorded
- All live, real-time content may be recorded and will be available for playback. Other users may enter ClassOnLive and play any public content that has been created and published on ClassOnLive. Recorded programs may be published on ClassOnLive's or users' YouTube accounts or other media. Users understand that this recorded content may be broadcast and is public for everyone to access (including government agencies). Users participating in this content do so at their own risk.
Uses
- If you send personal information to ClassOnLive, we may use that information to operate, maintain, and improve the features and functionality of ClassOnLive, and to process any communication activity you send us. We may use your email address or other personal information to send commercial or advertising messages without your consent. We may also use your email address without your consent for non-marketing or administrative purposes (such as notifying you of important changes to ClassOnLive or for customer service purposes).
Cookies
- When you visit ClassOnLive, we may send one or more cookies or other files to your computer or other device. We use cookies, web beacons, and file information to: (a) store information so that you do not have to re-enter it during your visit or the next time you visit ClassOnLive; (b) provide personalized content, information, and advertising; (c) monitor the effectiveness of our marketing campaigns; (d) track overall statistics such as the total number of visitors and pages visited; and (e) track your entries, submissions, and status of promotions, giveaways, and contests.
Most browsers are set to accept cookies, but you can configure your browser to reject all cookies or to indicate when a cookie is being sent.
Location data
- ClassOnLive may offer its services based on location. If you use these services, ClassOnLive may receive information about your current location.
Publicly available information
- ClassOnLive may offer its services based on location. If you use these services, ClassOnLive may receive information about your current location.
Your ClassOnLive account name and not your email address is displayed to other users when you participate in ClassOnLive content, when content is created, or when messages are sent through ClassOnLive. Other users may contact you by leaving a message or comment on the site.
The user who creates content will be able to see the email of the participants. Any content placed on ClassOnLive may be distributed through the Internet, social networks, and other media and may be viewed by other ClassOnLive users and the general public. You may also choose to add personal information that may include your name, gender, profile picture, or other details, which will be visible to other users on your profile page on ClassOnLive.
Your choices
- You may, of course, refuse to send personal information through ClassOnLive, in which case you can still view content and explore ClassOnLive, but ClassOnLive may be unable to provide you with certain services. ClassOnLive reserves the right to delete any user account or cancel access to any user that ClassOnLive determines, in its sole discretion, has violated the guidelines mentioned in the terms of use or privacy policies. You should feel free to give us your feedback on how we can improve the experience on ClassOnLive; you can send your comments to technical support.
More information
- By submitting any content or personal information to ClassOnLive, you acknowledge that you are sending the information to Spain and that it is collected and maintained in Spain. For more information about our privacy practices, please email us at [email protected].
Browsing on ClassOnLive
- You can view some content (including video) on ClassOnLive without having a ClassOnLive account. You can also contact us by sending us an email directly without having to register for an account.
Your ClassOnLive Account
- For some activities on ClassOnLive, such as creating content or participating or commenting, you need a ClassOnLive account. We ask for some personal information when creating an account, including your email address and a password, which is used to protect your account from unauthorized access.
Usage Information
- When you use ClassOnLive, we may log information about your use of the site, such as the content you have registered for, which other users you communicate with, the content you can view, the frequency and size of data transfers, and the information displayed about you as well as the buttons you click on ClassOnLive (including user interface elements, settings, advertising, tools, etc.). If you are registered, we may associate that information with your ClassOnLive account. In order to ensure the quality of our service, we may place a cookie or tag (also called a "web beacon") in HTML-based customer service emails or other communications with you to confirm delivery.
Content uploaded to ClassOnLive
- Any personal information or video content that you voluntarily reveal online (for example, comments, your profile page) may be collected and used by others.
Live content may be recorded
- All live, real-time content may be recorded and will be available for playback. Other users may enter ClassOnLive and play any public content that has been created and published on ClassOnLive. Recorded programs may be published on ClassOnLive's or users' YouTube accounts or other media. Users understand that this recorded content may be broadcast and is public for everyone to access (including government agencies). Users participating in this content do so at their own risk.
Uses
- If you send personal information to ClassOnLive, we may use that information to operate, maintain, and improve the features and functionality of ClassOnLive, and to process any communication activity you send us. We may use your email address or other personal information to send commercial or advertising messages without your consent. We may also use your email address without your consent for non-marketing or administrative purposes (such as notifying you of important changes to ClassOnLive or for customer service purposes).
Cookies
- When you visit ClassOnLive, we may send one or more cookies or other files to your computer or other device. We use cookies, web beacons, and file information to: (a) store information so that you do not have to re-enter it during your visit or the next time you visit ClassOnLive; (b) provide personalized content, information, and advertising; (c) monitor the effectiveness of our marketing campaigns; (d) track overall statistics such as the total number of visitors and pages visited; and (e) track your entries, submissions, and status of promotions, giveaways, and contests.
Most browsers are set to accept cookies, but you can configure your browser to reject all cookies or to indicate when a cookie is being sent.
Location data
- ClassOnLive may offer its services based on location. If you use these services, ClassOnLive may receive information about your current location.
Publicly available information
- ClassOnLive may offer its services based on location. If you use these services, ClassOnLive may receive information about your current location.
Your ClassOnLive account name and not your email address is displayed to other users when you participate in ClassOnLive content, when content is created, or when messages are sent through ClassOnLive. Other users may contact you by leaving a message or comment on the site.
The user who creates content will be able to see the email of the participants. Any content placed on ClassOnLive may be distributed through the Internet, social networks, and other media and may be viewed by other ClassOnLive users and the general public. You may also choose to add personal information that may include your name, gender, profile picture, or other details, which will be visible to other users on your profile page on ClassOnLive.
Your choices
- You may, of course, refuse to send personal information through ClassOnLive, in which case you can still view content and explore ClassOnLive, but ClassOnLive may be unable to provide you with certain services. ClassOnLive reserves the right to delete any user account or cancel access to any user that ClassOnLive determines, in its sole discretion, has violated the guidelines mentioned in the terms of use or privacy policies. You should feel free to give us your feedback on how we can improve the experience on ClassOnLive; you can send your comments to technical support.
More information
- By submitting any content or personal information to ClassOnLive, you acknowledge that you are sending the information to Spain and that it is collected and maintained in Spain. For more information about our privacy practices, please email us at [email protected].
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